December 2014

SMART DUBAI AND THE ITU: A NEW APPROACH TO SMART CITY KPIs

The Smart Dubai Index will be a universally applicable set of indicators which will highlight the achievements of Smart Dubai, and illuminate future opportunities, in particular looking ahead as the city prepares to welcome the 50 million visitors to Dubai by 2020. The Index Wheel was developed in collaboration with the International Telecommunications Union and the Dubai Statistic Centre to evaluate and measure how facilities and services in Dubai contribute to the vision of Smart Dubai.

The Wheel is split into six parts following the six dimensions of Smart Dubai. Within each section a number of tangible performance measures have been formulated which indicate successful implementation or development of smart initiatives, products and services. By creating a comprehensive set of key performance indicators for smart city initiatives Dubai takes on a pioneering role in the world: the Smart Dubai Index Wheel sets a standard easily transferred into other cities.

Through publishing the definition of success through performance factors measured within Smart Dubai, the Index Wheel will support decision makers to prioritise objectives, allocate resources, and enable city-leaders to support the smart city initiatives across all dimensions defining a smart city. In addition, a unified set of performance measures may enable collaboration and connectivity between the stakeholders of smart initiatives, which are now all striving for the same goal, following the same definition of success.