Smart Dubai debuted its AI-powered advisor “Saad”, later renaming it “Rashid” to honour H.H. the late Sheikh Rashid bin Saeed Al Maktoum, the pioneer of Dubai’s renaissance. The programme uses artificial intelligence to offer official and reliable answers to customers’ questions regarding the necessary procedures, documents, and requirements to conduct various transactions – all according to the extensive database partnered with many Government entities in the Rashid project.
As the first cognitive computing system in Dubai, Rashid aggregates information from the databases of various government and private entities in the emirate, making it the virtual assistant that can answer questions about living and working in Dubai; citizens, residents and tourists may refer to Rashid as their trusted advisor on many topics, such as starting business, transportation, licensing, visas and residency, passports and certificates attestation, in addition to entertainment, parks, shopping and more.
Going one step further, Smart Dubai upgraded the system with an advanced tool allowing participating government entities to update information about their services seamlessly and autonomously, thus ensuring consistent up-to-date responses.